Privacy Policy

Your privacy matters deeply to us. This Privacy Policy explains how KIVO Wellness ("KIVO", "we", "our", or "us") collects, uses, protects, and handles your information when you use our AI wellness companion.

1. Information We Collect

We collect information in the following ways:

Information You Provide

• Name and email address
• Chat messages and conversation history
• Support requests and communications
• Payment details (processed securely by trusted third-party payment providers — we do not store card details)

Information Collected Automatically

• Device type, browser, and usage data
• IP address and basic location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve KIVO's services
• Enable meaningful, personalized AI conversations
• Process payments and manage subscriptions
• Respond to your questions and support requests
• Improve safety, reliability, and user experience
• Send important service-related notifications

3. Chat Data & AI Transparency (Important)

KIVO is an AI-powered wellness companion.

• Your chat messages are processed by AI systems to generate responses
• Conversations are not publicly visible and not sold to third parties
• Chat data may be stored securely to improve service quality and safety
• Any data used for improvement is anonymized where possible
• Human access to conversations does not occur by default
• Human review may occur only when required for safety, legal compliance, or with your explicit consent

We respect the emotional sensitivity of conversations shared on KIVO.

4. Information Sharing

We do not sell or trade your personal information.

We may share information only in the following cases:

• With trusted service providers (hosting, analytics, payments) under strict confidentiality
• When required by law or legal process
• To protect the safety, rights, or security of users or the platform
• During business transfers (merger, acquisition), with proper safeguards
• With your explicit consent

5. Data Security

We use industry-standard security measures, including:

• Encrypted data transmission
• Secure servers
• Access controls and monitoring

While we take strong precautions, no online system can guarantee 100% security.

6. Data Retention

• Personal data is retained only as long as necessary to provide our services
• You may request account and data deletion at any time
• Upon deletion, your personal data and conversations are permanently removed unless legally required otherwise

To request deletion, contact us at: aditya@kivowellness.com

7. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of non-essential communications
• Request a copy of your stored data
• Object to certain data processing

8. Cookies & Tracking Technologies

We use cookies to:

• Improve site performance
• Understand usage patterns
• Personalize content

You can control cookies through your browser settings.

9. Third-Party Services

KIVO may link to third-party tools or websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Children's Privacy

KIVO is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe a child has shared information with us, contact us immediately.

11. AI Wellness Disclaimer

KIVO is an AI-powered wellness and emotional support companion.

• It is not a medical or mental health professional
• It does not provide diagnosis, treatment, or clinical therapy
• If you are experiencing a mental health crisis or thoughts of self-harm, please seek immediate professional help or local emergency services

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Last updated" date. Continued use of KIVO means acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about privacy, contact us at: